Frequently Asked Questions
Please take the time to read these Frequently Asked Questions (FAQs) before contacting us, as 90% of your questions are answered here. If your question is not answered below, feel free to email us at: support@haybly.com
Q. When will my order be delivered?
A. Most orders are processed within 2–4 business days after being placed. A shipping confirmation email with your tracking number will be sent to the email address you provided as soon as your order has shipped. Orders are shipped from our nearest warehouse depending on your location.
Here are the estimated delivery times based on current shipping conditions*:
USA, Canada: 7–10 business days
UK, Europe: 7–15 business days
Australia, New Zealand: 7–15 business days
*Please note: Shipping times may vary due to high shipping volumes or national holidays.
Q. Has my order been shipped yet?
A. Orders are usually shipped within 2–4 business days, sometimes even sooner. You will receive an email once your order has shipped. Please also check your SPAM/junk folder if you do not see the email. If you cannot find your shipping email or accidentally deleted it, please contact us at support@haybly.com, and we’ll provide you with real-time information about the status of your order.
Q. My item arrived damaged or defective. What should I do?
A. First of all, we sincerely apologize if this has happened. To help us resolve the issue, please take photos and send them to support@haybly.com. Once we receive the photos, our team will take care of it. You must notify us within 48 hours of receiving the item.
Please note: We are not responsible for damage caused during shipping, as this is the responsibility of the courier, which is beyond our control.
Q. I ordered 2 or more items. Why did I only receive one?
A. If you order multiple items at the same time, they may be shipped separately because products can come from different warehouses. One item may arrive earlier than another.
No worries — if you haven’t received all your items yet, they are still on their way!
Q. How can I cancel or modify my order?
A. We always try to cancel your order if possible, but it can only be canceled if it hasn’t yet been processed or shipped. If you would like to modify your order (e.g., style, size, or shipping address), please contact us as soon as possible. We will do our best to accommodate changes as long as the order hasn’t shipped yet.
If your order has already shipped, unfortunately, we cannot modify it anymore, but you are welcome to return it for a refund.
Q. Can I get a refund or return my item?
A. We offer a 30-day money-back guarantee. If 30 days have passed since you received your purchase, unfortunately, we can no longer offer a refund or exchange.
To be eligible for a refund, the items must be returned in the condition you received them, including packaging and any accessories.
Q. Do you offer a warranty?
A. Yes, absolutely! All orders come with a 30-day money-back guarantee. Simply send us an email, and we’ll be happy to help you with your return.